Convergent implement digital workplace solutions
that automate processes enabling flexible,
productive and mobile teams

Santander

//Santander

CASE STUDY – SANTANDER

Industry: Finance
Use Case: Digital Workplace Solutions

Background:

Convergent recently became the exclusive solution partners for United Planet in Ireland. United Planet is an established German organisation and trendsetter in the areas of enterprise social networks and the digital workplace. With the innovative portal software, Intrexx, they are one of the leading providers of intelligent enterprise platforms. More than 4,800 companies from the widest variety of industries have already implemented their software to digitise their communication and business processes. Below is one of the many Intrexx case studies that highlights the innovation and flexibility the Intrexx solution can bring to Irish organisations. Click HERE to read more Intrexx case studies

Digital Workplace Solution Case Study

Project Management Solution

The Santander Consumer Bank AG, former CC-Bank AG, is part of the Grupo Santander. According to it’s market capitalisation the Santander Consumer Bank is the number one in the euro zone and one of the leading banks worldwide. The Grupo Santander has 131,000 employees in more than 40 countries.

The Santander Consumer Bank was searching for software to implement the rules of ITIL (IT Infrastructure Library) for processes in the IT service management. The idea was to keep the specifications of Basel II which include all internal procedures and systems to calculate the risk of loss.

To achieve this aim the bank decided to built up an Enterprise Portal with the help of Intrexx Professional – a Portal Software from the German provider United Planet. At this moment all the infrastructure components of the bank are managed in this Portal. Now it is easily possible to display which hardware component is part of a certain IT process. The program calculates automatically the default risk of the component and checks if there is an adequate backup available to minimise the risk. Further information about the IT service (support-, service-, rent- and leasing contracts etc.) can be shown at the same time. An infrastructure with 45 IT services and approx. 1000 server side hardware components from different companies, such as I-series, Z-series, HP-UX, Novell, Windows and Citrix are now being managed with Intrexx Professional. The created automatisms help also to meet the SOX requirements (Sarbanes-Oxley Act of 2002) efficiently.

  • Simplification of workflows
  • Compliance with given laws
  • Simplification of company reports
  • Efficient administration of processes, risks and responsibilities
  • Worldwide implementation of multilingual documentation
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By | 2018-01-16T19:46:53+00:00 January 6th, 2018|Case Studies|0 Comments

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